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سياسة الاسترداد والإلغاء والاستبدالأولاً: سياسة الاستردادثانياً: سياسة الإلغاءثالثاً: سياسة الاستبدالرابعاً: الإحتكام

Return, Cancellation, and Exchange Policy


At PILARA.SA, we are committed to customer satisfaction and strive to provide a safe and reliable user experience. This page outlines our refund, cancellation, and exchange policy.

1: Return Policy

  • Refunds will be made onto the original mode of payment

  • Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card.

  • The customer is entitled to request a refund in the following cases:

    1. The merchant executing the wrong service.

    2. There is a service Issue.

2: Cancellation Policy

  • You can cancel the booking or service at least 24 hours before the scheduled time.

  • If you do not attend or cancel late, the full value of the session/service will be charged.

  • If the service is not performed within the specified time, the customer has the right to request cancellation and a refund.

3: Replacement Policy

  • The customer can request a service replacement in the following cases:

    1. Incorrect service execution.

    2. There is a fundamental flaw in the service provided to the client.


  • You must submit a replacement request within a maximum of 7 days from the booking date, along with proof of purchase (invoice/electronic receipt).

4: Arbitration

  • All refund or exchange requests are made in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.